Draft: to be reviewed by a lawyer before launch.

Refund & Cancellation Policy

Version 2026-10-20.1 · last updated 2026-10-20

Cancelling

You can cancel the monthly subscription at any time; it runs until the end of the paid month and is not charged again.

Refunds

The setup fee is not refunded once the number is connected. A yearly payment is fully refunded within 14 days if Era has not been activated yet; after activation we refund the unused full months. If the service is down through our fault for more than 24 hours in a row, we extend the subscription by those days.