Draft: to be reviewed by a lawyer before launch.

Terms of Service

Version 2026-10-20.1 · last updated 2026-10-20

1. The service

Era is an AI phone receptionist. It answers your business's calls in Albanian, takes orders, bookings, appointments and messages, and shows them in your panel.

2. Your account

You are responsible for your password and for the people you invite to your team. The business is activated after payment and after the number is connected.

3. Informing your callers

You must inform callers that an AI assistant answers and that the call is processed. Era says this itself in its greeting. Suggested line: "Hello, you've reached [Business]. I'm Era, a virtual assistant; the call is processed so we can complete your order."

4. Price and payment

You pay only Era: a one-time setup fee and a monthly or yearly subscription, in advance. Plans and prices are on our website. If a monthly payment doesn't arrive, the service is paused after a 5-day grace period until it is paid.

5. Limits

Era can make mistakes. Check important orders and bookings in the panel. We are not liable for indirect losses. The service depends on the phone operator and the internet.

6. Ending the service

You can cancel at any time (see the Refund & Cancellation Policy). A deleted account can be restored within 30 days; after that the data is deleted.