Draft: to be reviewed by a lawyer before launch.

Privacy Policy

Version 2026-10-20.1 · last updated 2026-10-20

1. Who we are and the law

Era processes personal data under Kosovo Law No. 06/L-082 on Personal Data Protection, in line with the GDPR principles. Supervisory authority: the Information and Privacy Agency (AIP).

2. Roles

For your account data (name, email, phone) Era is the controller. For your callers' data (number, name, order, conversation) your business is the controller and Era the processor on your behalf (see Data Processing).

3. What we collect

Account and business data; the activity log of the panel; for security: logins, IP address and browser (kept 12 months). Call recordings are not stored. Site visits are counted with our own anonymous, cookie-free analytics without your IP address (see the Cookie Policy); the "Notify me when it opens" form stores the e-mail or number you leave, your consent and, for security and anti-spam, the IP address of the sign-up; that IP address is deleted automatically after 90 days. You can unsubscribe or ask for full deletion at any time.

4. Your rights

You have the right to access, correct, delete and export your data, and to complain to the AIP. Write to us at the email below.